Conflict management and responding to challenging behaviour (Pre-Recorded Learning)

This course equips adult care professionals with the knowledge and practical skills to recognise, prevent, and respond effectively to conflict and challenging behaviour in care settings. Learners will explore the common causes and early warning signs of agitation, understand the factors that can influence an individual’s behaviour, and develop strategies to reduce the risk of escalation. The course also covers effective communication and de-escalation techniques, alongside best practices for maintaining the safety of everyone involved and accurately reporting incidents in line with organisational policies and procedures.